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Terms and conditions of sale
Article 1: Preamble
These general terms and conditions of sale apply exclusively between Muscorient and any person visiting or making a purchase via the Muscorient websitewww.https://muscorient.com/gb/oriental-perfumery-musk-and-oriental-fragrances-muscorient
All Internet users can read the General Terms and Conditions of Sale on the websitewww.https://muscorient.com/gb/oriental-perfumery-musk-and-oriental-fragrances-muscorient. As these General Terms and Conditions of Sale may be subject to change, the conditions applicable are those in force on the Site on the date your order is placed.
Article 2: Contract
2.1 Conditions for placing an order
You declare that you are at least 18 years old and have the legal capacity or parental authorisation to place an order on the Site. Any order placed on the Site must correspond to the normal needs of a household.
2.2 Steps in concluding the contract
After placing your order, We will send You an e-mail confirming the details of your order.
We will inform You by e-mail when your items have been dispatched. This e-mail constitutes our acceptance of your order and thus forms the contract of sale between Us and You.
Article 3: Prices, availability, delivery and returns
The prices shown on the Site are in euros and include all French taxes (French VAT and other applicable taxes), but exclude delivery charges, the cost of processing your order and the cost of gift wrapping.
We can accept your orders while stocks last. Items sold on the Site are available in stock. For products that are out of stock, you have the option of being informed by email when they are back in stock.
If, despite our vigilance, the items are unavailable within the timescale indicated, we may provide a replacement item of equivalent quality and price, or a refund of the unavailable product(s) after consulting you by email or telephone.
- Terms of delivery
Products will be delivered to the address indicated by the Buyer on the order form, or to one of our logistics partner's relay points.
In order to optimise order processing, any request to change the delivery address must be made by email within 2 hours of placing your order.
Deliveries are made via our logistics partners: Colissimo, Mondial Relay, Chronopost .
We will keep you informed of the various stages in the preparation and dispatch of your parcels, as well as the tracking URL provided by the carrier to keep you informed of the progress of your parcels.
If you have chosen collection from a relay point, you will be notified by email and/or SMS of the availability of your parcels.
PLEASE NOTE:Carrier notifications may not work due to technical problems, so it is important tocheckedYour tracking URL to keep you informed of the arrival of your parcels.
For more details on delivery, click here:https://muscorient.com/gb/content/1-delivery
- Your right of withdrawal
In accordance with Articles L.120-20 et seq. of the French Consumer Code, you have 14 days in which to exercise your right of withdrawal without having to justify your decision or pay any penalties, with the exception, where applicable, of the cost of return (carrier charges depending on the volume and weight of the parcel) and handling by our teams (€2.50 per parcel). The 14-day period runs from the date of receipt of the items.
If you wish to exercise this right, you must send us your request for withdrawal within the period specified above. In this case, the best way to contact us is to write to contact@muscorient.com . .
You can also use the model withdrawal form below (In accordance with Article 2 of Decree no. 2022-424 of 25 March 2022) :
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
For the attention of [le professionnel insère ici son nom, son adresse géographique et son adresse électronique] :
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of the services (*) below:
Ordered on (*)/received on (*) :
Order reference :
Name of consumer(s) :
Address of consumer(s) :
Signature of the consumer(s) (only in the case of notification of this form on paper) :
Date :
(*) Delete as appropriate.
- Reimbursement
Here are a few explanations about refunds. If you have paid for your order :
by payment card, the amount of the refund is paid directly into the account associated with the payment card used.
Once the refund has been processed, you will be informed by e-mail. In all cases, our advisors will guide you through the returns process and provide you with all the necessary information.
- General information :
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Muscorientsubscribes to the SMP mediation service (professional mediation company)whose contact details are as follows:24, rue Albert de Mun 33000 Bordeaux.After first approaching Muscorient in writing and in the event of a complaint not resolved amicably by Muscorient Customer Service, the Mediation Service may be contacted for any consumer dispute which has not been settled. To find out how to contact the Ombudsman, please go tohttps://www.mediateur-consommation-smp.fr/conditions-et-limites-pour-la-saisine-dun-mediateur-de-la-consommation/
- Opposition to canvassingtelephone management :
You can registergto a Do Not Contact listtelephone management.
This service ismanaged by WORLDLINE. Consumers can register on the site www.bloctel.gouv.fr or by post to Worldline - service bloctel - CS 61311 - 41013 BLOIS CEDEX.
Muscorient is a registered trademark.
The visuals and graphics on the site are also the subject of a copyright registration and may not be reproduced or exploited in any way whatsoever.
This website is owned and managed by Muscorient.
You can contact Us using ourcontact form.